Hotel 2025: Captivating Guests with Artificial Intelligence
Seems every industry is catching bot-fever, and Hospitality is no exception. This article, full of great stats (it’s from Oracle which runs Opera, one of the biggest enterprise platform in the category, after all), gives a great glimpse into the the opportunity of bots for Hoteliers, specifically. As they say, “One of the biggest challenges of successful upselling is making the offer relevant [...] the timing of the offer is crucial, too” And if there’s one thing bots can pull off really well it’s personalization on the customer's time. And with real results for the bottom line, just like our Rose bot for the Cosmopolitan Hotel of Las Vegas, delivering a 39% increase in on-premise spend.