Now it’s time to build better and better conversational experiences. We’re all experiencing the early phases of conversational bots and we’re seeing the first attempts at creating industry standards and best practices.
In recruiting, the “beer test” is what you use to figure out if a candidate fits your company’s culture: would you enjoy having a beer with this candidate? The author lays out some good practices for making bots more friendly, so that they pass the test.
One of the low-hanging fruit for bots is customer service; bots that make it easy for consumers to have their issues resolved quickly. This may change the way consumers perceive customer service interactions, and will also impact the role of customer service agents, especially those in large organizations.
This event will explore the potential of bots in the messaging space for businesses. The panelists are Dennis Mortensen from x.ai, Daniel Ilkovich from Dexter, Rachel Law from Kip and Omar Pera (me) from reply.ai.