Chart: The AI-mazing Patent Race

Really cool infographic on how the giants, Google, Microsoft, Apple, etc. are making headway into AI patents. 

3 Ways Cities Use Chatbots

A look at how smart bots are playing an integral role in the Smart City evolution. Taking the viewpoint of “the taxpayer as a customer — someone for who pays for certain services” this is a great rundown not only of bot use cases for smart cities, but the results they’ve achieved--like how thanks to a Chatbot “North Charleston repaired or replaced 114 percent more trash cans, fixed 195 percent more street and traffic lights, filled 76 percent more potholes, and repaired 114 percent more street signs.” 💪

KLM customer service takes off with AI

A fascinating look at how that Icelandic, sesquipedalian volcano eruption led to KLM pioneering in the Chatbot space today. Inspiring corporate innovation at work!

Investing in AI: When natural language processing pays off | VentureBeat

Love this article. Reinforces what we’re always saying--that you’re never just building a bot, but launching a Conversational Strategy--and that takes, as this author puts it, vision and fortitude. A must read.