Our last email. Respond to get SaaS, CX & startup advice
A lot has happened since we sent the last issue of Chatbots Weekly to you and the other 5,000 people like you. And yeah, it wasn’t weekly 😂

The most exciting news is that the company behind this newsletter, Reply.ai, is now a part of Kustomer, the CRM SaaS platform reimaging customer experience! We’ve helped millions of consumers receive instant answers to their questions in the last 4 years, and now we have the privilege of being part of their journey.

We started collaborating with Kustomer in 2019 and fell in love with their unique CRM and omnichannel approach to delivering amazing customer experiences (see it in action in this video). They are the world’s top-rated CRM platform specializing in customer service. We concluded it was the perfect fit and now — months later — we still agree.

Read the announcement here in Techcrunch to learn more!
What about chatbots and AI?
The entire Reply team continues pushing the market forward with AI and automation inside Kustomer to deliver amazing customer experiences. 

I will be hosting a fireside chat with top CX experts about their experience using automation in large customer service teams (thousands of agents).

Join Kustomer and me, Omar Pera, on October 21st at KustomerNOW, the 1-day, 3-track virtual event where CX experts will share what's actually working in the world of customer experience.
I’m following the trend of moving to Substack, where I created a new newsletter: Startup Roller Coaster! Please reply with a quick “yes” to subscribe. Otherwise, this will be your last email from me.

This is my attempt to share my experience, learnings, and mistakes from the crazy ride of building a VC-backed B2B SaaS startup and selling it after several years. I won’t post regularly, but when I do, I will do my best to provide value to product people and startup founders.