The highlight this week is the new update to Facebook Messenger Bot API. A step towards an app-like experience with persistent menus, quick text replies for any type of message, full media support and also a way to provide feedback to bot makers.
Another update, that didn’t get so much attention, is the new airline-specific templates: check-in, boarding passes, flight updates and itineraries. Only a 0.1% of bot developers will make use of these templates, but you can already see where this is going.
All this has kept me and my team pretty busy these days :). We were planning a big release already (highlight: deep Zendesk integration), plus we added support for these new features too.
Also, Meekan bot was acquired. Kudos to the team. It was one of the first bots we covered in the newsletter back in January.