Excellent analysis of chatbot startups from the perspective of an investor. If you are an entrepreneur in the chatbot space, you are guaranteed to find something in this post that will make you think. No matter if you are raising capital or not, these are key questions that a startup in this space needs to have answers for.
Rapport, trust, relationships are things only humans can deliver. Bots provide scale by taking care of the interactions that they can do better, faster, or more accurately, such as automating feedback requests or collecting information. I definitely agree, in fact this bot-human hybrid is a key aspect of reply.ai.