What to do About The Chatbot Crisis
We’re featuring this article because we really, really want to hear your thoughts on this one. The writer’s main point is that the biggest challenge bots will face in order to survive is they need to be omnipresent---they need to be multichannel from the get-go in order to not only prove value, but retain users. In his words, “one of the biggest changes we need to see in chatbot development is taking these bots out of their limited playing field and into the real world. Before a chatbot ever goes live, it should land on multiple platforms” This is obviously good news for folks like us at Reply, where you can build once then deploy anywhere. But we’re interested in your thoughts here. Does this apply to all use cases? All users, even? Or is this real the future--a future where the seams of bots disappear and instead they’re just--there. Can you think of an example of a bot that’s doing this right now? Reply and let us know your thoughts!