The Chatbot Revolution Is on Hold
SMH for chatbots. Calling foul on the hype, poor conversational abilities, not living up to its hype-slaying promise. But to those who gripe--you don’t get it, do you? Facebook has been saying all along, this isn’t about the conversation or app replacement or really standalone bots. But bots are a about communication at scale. Period. They’re about providing a service. A means to an end, not an end itself. Sorry, the only gold rush here is for businesses to more effectively communicate with their customers on the channels they use the most. The quicker folks realize that, the quicker we can move on to a hold music-free life.