Career Chats Part 2: How Do You Set User Expectations?
A great interview between two Conversation Designers at X.ai and Wade & Wendy. We found it interesting how at Wade & Wendy, they’re very upfront that their AI is a chatbot, complete with self-referential jokes. At X.ai, while they don’t hide the fact that Amy or Andrew are AI, they ultimately leave it up to their users--letting them introduce them however human they prefer (scheduling assistant, AI Tool, or just “Amy”). Now that’s a metric we’d love to see--what percentage of people introduce her as more human like vs. bot.