Another acquisition in the chatbot space--this time of fellow Forrester ranked company--Nanorep. This approach by acquirer, LogMeIn, seems like just the beginning of legacy players looking to expand their offering to their existing customer base. Gotta make some moves to answer that customer demand!
If you’re looking for stats and quotes on the positive impact of chatbots--this article has got ‘em. In particular on the customer support front, like “ Gartner projects that by 2020, which is less than 3 years from now, 85 percent of customer interactions will be managed without a human.” Interesting how much this article points the finger at Facebook for a less than ideal roll out of the Messenger platform...
Written by Reply’s own Product Manager, Cristina Santamarina, a look at the bot vs. app showdown. A great hype-cancelling look at the landscape. While bots are on the rise, apps aren’t dead yet, as Cristina aptly puts it--“Not all apps are botifiable”
Really interesting insight from the folks at the MIT Technology Review. Something we’ve learned first hand from launching bots in multiple languages and markets. Turns out it’s the best way to get closer to actual Natural Language Understanding. We also like how it reinforces a phased approach to rolling out chat functionality: think big, start small.