10 Fascinating Facts About Chatbots
All this talk about the “hype” around chatbots, here’s a little gem to remind you what matters--that, let’s be honest, it’s not about bots--it’s about messaging. And people prefer it as a communication method! And while that continues to be true, the hype is, well, warranted. Just have to solve little things like, “making sure your chatbot meets your customers' expectations. Your chatbot must stand out - like a unicorn in a sea of donkeys.” NBD.