All this talk about the “hype” around chatbots, here’s a little gem to remind you what matters--that, let’s be honest, it’s not about bots--it’s about messaging. And people prefer it as a communication method! And while that continues to be true, the hype is, well, warranted. Just have to solve little things like, “making sure your chatbot meets your customers' expectations. Your chatbot must stand out - like a unicorn in a sea of donkeys.”NBD.
Fantastic article about the power of making complex information accessible via conversation. Naturally there’s a lot of focus on “first world” use cases for chatbots, but we love how this article exposes just the tip of the iceberg of the impact chatbots can have from an accessibility and educational standpoint for those whose lives could be significantly impacted, not just “made slightly more convenient.
There's definitely a bunch of these products. Botifying a form is like the 101 of automatic bot creation. The next step, that we find much more interesting (but EXTREMELY HARD, let us tell you), is botifying an FAQ. That one is much more challenging, and it provides a lot more value, if done properly
Another smart step from the folks at Twitter. Like other platforms before it, this new feature opens up even more possibilities, for starters to continue to solve the discoverability challenge, but also to engage in an unobtrusive way. And yes, we’re proud to say the Patron “Bot-Tender” bots were built on Reply. Not just Twitter, but Web, and Facebook too :)
“Trim first began in early 2016 as a bot that cancels your unwanted subscriptions,. Since then Trim has gradually added a range of additional features, including services that track your personal finances and renegotiate your Comcast bill while you play Tetris, features that led the bot to grow in popularity.” Now, it’s partnered with Visa to give you cash back on purchases made with your Visa card. Ka-ching!
Don’t miss this meeting of the bot-minded in Berlin, June 26th. Connect with fellow Chatbot enthusiasts. 100 speakers, over 1500 attendees, and 50 sessions. Network, Learn, Party. Reply.ai’s very own Omar Pera will be there speaking and we’ve even got a 25% discount for you!