The New Bank: How New Tech is Making Financial Services More Human
“Millennials trust technology more than they trust people.” Bold but true words. Clearly banking is in desperate need of a millennial makeover--and it’s clearly underway with FinTech startups like Qapital, etc., but do Chatbots have a dog in this fight? We generally think no--users would prefer a native app experience. Sure, they can be embedded, but then what’s the point? There goes half the value prop of a frictionless, no new download chatbot experience. What do you think about bots in banking?