More news about WhatsApp Business, being focused on SMBs without automation. Google and Amazon fighting to be the king of voice, competing for partnerships to put their “voice” in every device. Messenger doing big pushes around ads. Interesting months ahead!
Don’t know about you, but feels like our baby--the chatbot industry--is truly growing up before our very eyes. And with that growth comes significantly more data. This article reveals some really interesting data points about *who* chatbot users are, and how they’re using it. This is a question a lot of folks in the industry didn’t have a better answer to other than “Millennials” or “1.3 BN Messenger users (potentially).” Worth a read--anda gander at the charts--to witness the real power of learning from users when you engage 1:1 at scale.
Once again, Facebook is trying to play into Google territory, being able to add a button for food ordering directly on your fanpage (by integrating into major delivery providers). It makes a lot of sense for them to do this, they have the scale required. Another interesting step in user behavior training--Messenger = the things you want, available when you want it, without having to talk to a human :)