How Businesses are Winning with Chatbots & AI

Anyone thinking about bots should print this out and tape it to their wall. This article is full of amazing stats and case studies so whether you’re trying to to buy/build a bot for your business and need to make a business case, or you’re building bots and need back up for your investor or sales deck: read this. Hold on, guys, we’re just getting started!

Introducing the WhatsApp Business App

Deep breath for now. Not much of a revolution, yet. Just an app very similar to the standard WhatsApp, but that allows you to configure your business profile, set up an away message, use WhatsApp with a landline number. In fact, as a small business owner, I’d be disappointed that they didn’t extend the web app to provide better CRM-like functionalities. And, as a large business, I’d obviously expect messaging automation capabilities.

Fired Tech Workers Turn to Chatbots for Counseling

Wow. Really fascinating. In a way, this is one of the purest examples that when faced with hardship, greatness and creativity often emerges. Each of the startup founders mentioned in this article are turning lemons into lemonade. And we love that at the core of it, they’re bringing the humanity back into tech. Evidence that yes, automation is disrupting a lot of employment, but with it comes more, new opportunities.

How AI and Machine Learning Impact Marketing

In the midst of the trough of disillusionment, we have to appreciate this manifesto of sorts coming out of Google. It’s what we believe in, too--that we are only *just* scratching the surface of what AI and ML can do for, well, everything. Read this if you’re feeling like you’re you-know-where in the hype cycle and know that this is just the beginning.

Ask Mercedes - new customer experience through AI & AR

Even more proof that it’s really happening. We’re actually getting over the new shiny toy phase of bots and true value is coming through. Vroom vroom!