Bots Didn’t Flop; They Just Became Invisible

Great interview with Intercom co-founder and CEO, Eoghan McCabe about the realities of the timing of innovations like bots/automation to hit. We’ve been talking a lot recently about the realities of AI implementation, specifically about the time it takes. This quote really sums it up: “You’re just never going to be able to perpetuate that excitement for the amount of time it actually takes for actual innovation to actually take hold in a market.” Keep it up guys!

The art of conversation in the age of bots - InVision Blog

A great refersher on some conversation design basics. We regularly rant about how the hard part of bots isn’t the tech--it’s the human element, specifically the design. And it’s not easy! We love this article’s focus on the personality of the bot especially. This has been a centerpiece of all our bots. Check out one of our favorites here--where we “botified” the inimitable Cindy Gallop (video here, live bot here), talk about personality…

Why WhatsApp Customer Support is a Game Changer

Anyone out there looking to make a business case as to why Whatsapp is an important channel for your business, look no further than this article. Short, but packs a lot of punch on the reasons bots on Whatsapp is the other shoe everyone in the Bot community has been waiting to drop 👠Learn more here

What’s New in Deep Learning Research: Microsoft’s TextWorld is the OpenAI Gym of Language Learning…

A dense but fascinating look into Microsoft’s attempt to gamify NLP training data collection. Will you play?