Facebook David Marcus Interview: Wants to Replace iMessage
Not to dwell too much on Facebook, but this is very promising for anyone in the bot world who’s building bots for big brands. It reveals their commitment to driving b2c communication into Messenger, and interestingly enough encouraging users to adopt it for its search functionality. "The one thing I really want to get rid of is the need for anyone to ever have to call a 1-800 number again," says David Marcus. Boy do we agree!